Frequently Asked Questions

How can I place an order?Browse our products, choose the items you want, and add them to your cart. Follow the checkout steps to enter your shipping details and complete your purchase. Can I change or cancel my order?If you need to change or cancel an order, email us as soon as possible at roveburyshop@gmail.com with your order number. Changes or cancellations may not be possible once an order has been processed or shipped. Will I receive an order confirmation?Yes! After placing your order, you should receive an order confirmation email with your purchase details. If you don't see it, please check your spam or junk folder.

Do you offer free shipping?Yes! We offer free shipping on all orders. Where do you ship?ROVEBURY currently ships to the destinations available at checkout. Please confirm that your address is accepted before completing your order. How long does shipping take?Shipping times may vary depending on your destination and the shipping carrier. We'll share tracking information once your order has shipped. How can I track my order?Once your order has shipped, you'll receive a shipping confirmation email with your tracking number. You can also find your tracking information in the My Orders section of our website, if available for your order. What if my tracking information isn't updating?Tracking updates may take time to appear after a package is handed to the carrier. If you have concerns about your shipment, email us at roveburyshop@gmail.com with your order number.

What is your return window?You may request a return within 14 days of the delivery date.What items are eligible for return?Items must be unused, in their original condition, and in their original packaging, including all included parts and accessories.How do I request a return?Email us at roveburyshop@gmail.com within 14 days of delivery. Include your order number, the item you wish to return, and the reason for the return. Please wait for our return instructions before sending anything back.Who pays for return shipping?Return shipping costs depend on the reason for the return. We'll confirm who is responsible for the cost when we review your request, before you send the item back.When will I receive my refund?Once we receive and inspect your returned item, we'll notify you whether your refund has been approved. Approved refunds are issued to the original payment method. The time it takes to appear may vary depending on your payment provider or financial institution.What if my item arrives damaged, defective, or incorrect?Email us at roveburyshop@gmail.com as soon as possible. Include your order number, a description of the issue, and photos when available. We'll review the situation and explain the next steps.

How do I choose the right product?Review the product description, dimensions, and available options on the product page before ordering. If you have a question about a specific item, contact us with the product name or link. Do your products come in different sizes or options?Some products have different sizes, sets, or options. Available selections are shown on each product page. How can I contact ROVEBURY?For questions about products, orders, shipping, or returns, email us at roveburyshop@gmail.com.