Refunds & Returns Policy

Last updated: October 2, 2026

At ROVEBURY, we want you to feel confident when shopping with us. If you need to return an item or request a refund, please review this policy for information about eligibility, the return process, and how refunds are handled.

1. Return Window

You may request a return within 14 days of the date your order is delivered.

To start a return, email us at roveburyshop@gmail.com within this 14-day period. Please include your order number, the item you wish to return, and the reason for your request.

Please contact us and receive return instructions before sending any item back. Returns sent without prior authorization may be delayed or may not be processed correctly.

2. Return Eligibility

We accept return requests for any reason within the 14-day return window, subject to applicable law.

Unless your item is damaged, defective, incorrect, or otherwise covered by applicable law, returned products must be:

Unused and in their original condition.
In their original packaging.
Complete, including any parts or accessories originally included.

If your item arrives damaged, defective, or incorrect, contact us at roveburyshop@gmail.com as soon as possible. Please include your order number and a description of the issue. We may ask for photos or other information to help us review the request.

For damaged, defective, or incorrect items, ROVEBURY will provide a full refund. We will guide you through the appropriate next steps and explain whether a return is necessary.

Nothing in this policy limits any rights or remedies you may have under applicable law.

3. How to Request a Return

To request a return:

Email roveburyshop@gmail.com before sending the item.
Include your order number, the product you want to return, and the reason for the return.
Wait for our response with instructions and, if approved, the applicable return address.
If a physical return is required, follow the instructions provided and keep your shipping receipt and tracking information.

Because ROVEBURY works with independent partner suppliers, return destinations may vary by product. We will provide the appropriate return instructions after reviewing your request.

Do not ship a return to an address shown on the original package or to a supplier without receiving instructions from ROVEBURY first.

4. Return Shipping Costs

For returns requested because you changed your mind or no longer want the item, you are responsible for arranging and paying the return shipping costs.

If your item arrives damaged, defective, or incorrect, contact us before returning it. ROVEBURY will guide you through the resolution process and will not require you to pay return shipping when the return is due to our error or an item issue covered by this policy or applicable law.

Return shipping costs are not refundable unless required by applicable law or expressly stated by ROVEBURY.

5. Refunds

Once your return request has been reviewed and any required return steps have been completed, we will notify you of the refund decision.

Approved refunds will be issued to your original payment method, where possible. Your bank or payment provider may require additional time to post the refund to your account after it has been issued.

ROVEBURY aims to initiate approved refunds within 10 business days after the return is approved and any required return conditions have been satisfied.

For orders that cannot be shipped as promised, or other situations where applicable law requires a refund, we will follow the applicable legal requirements and timelines.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please email roveburyshop@gmail.com with your order number and a description of the issue.

To help us review your request, we may ask you to provide photographs or other relevant details.

ROVEBURY will provide a full refund for confirmed damaged, defective, or incorrect items. We will explain whether the item needs to be returned and provide instructions if a return is necessary.

Please contact us before sending the item back so we can coordinate the appropriate process with the relevant partner supplier.

7. Order Cancellations

You may request to cancel an order before it has been shipped.

Please email roveburyshop@gmail.com as soon as possible and include your order number. We will check the order status and let you know whether cancellation is still possible.

Once an order has shipped, it can no longer be cancelled under this section. If you no longer want the item after delivery, you may request a return under the return policy above.

If we cannot ship an order within the time stated or otherwise required by applicable law, we will provide the notices and cancellation or refund options required by law.

8. Orders That Do Not Arrive

If your order has not arrived within the delivery estimate provided, please contact roveburyshop@gmail.com and include your order number.

We will investigate the shipment with the relevant partner supplier or logistics provider and provide an update. Depending on the circumstances, we may arrange a replacement shipment or issue a refund.

If your order cannot be shipped or delivered as required, we will provide any cancellation and refund options required by applicable law.

9. Exchanges

ROVEBURY does not currently offer direct exchanges.

If you would like a different item, you may request a return for your original purchase, subject to this policy, and place a new order separately.

10. Non-Returnable Items

ROVEBURY does not currently list any specific product categories as excluded from the general 14-day return policy.

All return requests remain subject to the eligibility conditions described above and any applicable legal requirements.

11. Restocking Fees

ROVEBURY does not charge restocking fees for approved returns.

12. Contact Us

If you have questions about returns, refunds, cancellations, or an order that has not arrived, please contact us:

ROVEBURY
Email: roveburyshop@gmail.com

Please include your order number whenever you contact us about a specific purchase so we can assist you more efficiently.

Refunds & Returns Policy

Last updated: October 2, 2026

At ROVEBURY, we want you to feel confident when shopping with us. If you need to return an item or request a refund, please review this policy for information about eligibility, the return process, and how refunds are handled.

1. Return Window

You may request a return within 14 days of the date your order is delivered.

To start a return, email us at roveburyshop@gmail.com within this 14-day period. Please include your order number, the item you wish to return, and the reason for your request.

Please contact us and receive return instructions before sending any item back. Returns sent without prior authorization may be delayed or may not be processed correctly.

2. Return Eligibility

We accept return requests for any reason within the 14-day return window, subject to applicable law.

Unless your item is damaged, defective, incorrect, or otherwise covered by applicable law, returned products must be:

Unused and in their original condition.

In their original packaging.

Complete, including any parts or accessories originally included.

If your item arrives damaged, defective, or incorrect, contact us at roveburyshop@gmail.com as soon as possible. Please include your order number and a description of the issue. We may ask for photos or other information to help us review the request.

For damaged, defective, or incorrect items, ROVEBURY will provide a full refund. We will guide you through the appropriate next steps and explain whether a return is necessary.

Nothing in this policy limits any rights or remedies you may have under applicable law.

3. How to Request a Return

To request a return:

Email roveburyshop@gmail.com before sending the item.

Include your order number, the product you want to return, and the reason for the return.

Wait for our response with instructions and, if approved, the applicable return address.

If a physical return is required, follow the instructions provided and keep your shipping receipt and tracking information.

Because ROVEBURY works with independent partner suppliers, return destinations may vary by product. We will provide the appropriate return instructions after reviewing your request.

Do not ship a return to an address shown on the original package or to a supplier without receiving instructions from ROVEBURY first.

4. Return Shipping Costs

For returns requested because you changed your mind or no longer want the item, you are responsible for arranging and paying the return shipping costs.

If your item arrives damaged, defective, or incorrect, contact us before returning it. ROVEBURY will guide you through the resolution process and will not require you to pay return shipping when the return is due to our error or an item issue covered by this policy or applicable law.

Return shipping costs are not refundable unless required by applicable law or expressly stated by ROVEBURY.

5. Refunds

Once your return request has been reviewed and any required return steps have been completed, we will notify you of the refund decision.

Approved refunds will be issued to your original payment method, where possible. Your bank or payment provider may require additional time to post the refund to your account after it has been issued.

ROVEBURY aims to initiate approved refunds within 10 business days after the return is approved and any required return conditions have been satisfied.

For orders that cannot be shipped as promised, or other situations where applicable law requires a refund, we will follow the applicable legal requirements and timelines.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please email roveburyshop@gmail.com with your order number and a description of the issue.

To help us review your request, we may ask you to provide photographs or other relevant details.

ROVEBURY will provide a full refund for confirmed damaged, defective, or incorrect items. We will explain whether the item needs to be returned and provide instructions if a return is necessary.

Please contact us before sending the item back so we can coordinate the appropriate process with the relevant partner supplier.

7. Order Cancellations

You may request to cancel an order before it has been shipped.

Please email roveburyshop@gmail.com as soon as possible and include your order number. We will check the order status and let you know whether cancellation is still possible.

Once an order has shipped, it can no longer be cancelled under this section. If you no longer want the item after delivery, you may request a return under the return policy above.

If we cannot ship an order within the time stated or otherwise required by applicable law, we will provide the notices and cancellation or refund options required by law.

8. Orders That Do Not Arrive

If your order has not arrived within the delivery estimate provided, please contact roveburyshop@gmail.com and include your order number.

We will investigate the shipment with the relevant partner supplier or logistics provider and provide an update. Depending on the circumstances, we may arrange a replacement shipment or issue a refund.

If your order cannot be shipped or delivered as required, we will provide any cancellation and refund options required by applicable law.

9. Exchanges

ROVEBURY does not currently offer direct exchanges.

If you would like a different item, you may request a return for your original purchase, subject to this policy, and place a new order separately.

10. Non-Returnable Items

ROVEBURY does not currently list any specific product categories as excluded from the general 14-day return policy.

All return requests remain subject to the eligibility conditions described above and any applicable legal requirements.

11. Restocking Fees

ROVEBURY does not charge restocking fees for approved returns.

12. Contact Us

If you have questions about returns, refunds, cancellations, or an order that has not arrived, please contact us:

ROVEBURY Email: roveburyshop@gmail.com

Please include your order number whenever you contact us about a specific purchase so we can assist you more efficiently.

ROVEBURY
Email: roveburyshop@gmail.com