Privacy Policy

Last updated: October 2, 2026

At ROVEBURY, we respect your privacy and are committed to being transparent about how your information is handled when you visit our website or shop with us. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.

1. How ROVEBURY Works

ROVEBURY operates as an intermediary platform that promotes products and connects customers with independent partner suppliers. We manage product presentation and the customer experience on our website, while partner suppliers and third-party logistics providers may be responsible for fulfilling and shipping orders.

ROVEBURY does not manufacture or maintain its own inventory of the products offered through partner suppliers. To process and deliver your order, we may need to share relevant order and delivery information with the partners involved.

2. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Contact and account information: your name, email address, phone number, and information associated with your customer account.
Order and delivery information: the products you purchase, order details, and shipping address.
Payment-related information: information necessary to process your transaction. Payments are handled through our payment provider, Stripe.
Customer support information: information you provide when you contact us, including the contents of your messages.
Technical and browsing information: information such as your IP address, browser type, device information, pages visited, and interactions with our website, which may be collected through cookies and analytics technologies.

We do not offer customer product reviews or photo submissions at this time.

3. How We Use Your Information

We use the information we collect to operate our store, connect customers with partner suppliers, and provide the services requested. This may include using information to:

Create and manage customer accounts.
Process purchases and coordinate order fulfillment.
Arrange shipping and delivery with partner suppliers and logistics providers.
Send order confirmations and service-related communications.
Respond to questions, requests, and customer support inquiries.
Send promotional emails and newsletters where applicable.
Understand how visitors use our website and improve its functionality and shopping experience.
Maintain website security, prevent misuse, and meet applicable legal obligations.

You can unsubscribe from promotional emails using the unsubscribe instructions included in those messages. You may still receive essential communications about orders, accounts, or customer service.

4. Payments and Order Fulfillment

ROVEBURY uses Stripe to process payments. When you make a purchase, payment-related information is handled through Stripe and the systems involved in completing the transaction. Stripe’s own privacy practices may also apply to information it processes.

Because ROVEBURY works with partner suppliers, we may share information necessary to fulfill your order, such as your name, shipping address, contact details, and relevant order information, with the supplier or logistics provider responsible for delivery.

We limit this sharing to information relevant to the transaction and the services being provided. Partner suppliers and service providers may handle information under their own applicable privacy practices.

5. Cookies and Analytics

Our website uses cookies and similar technologies to support website functionality, remember certain preferences, maintain security, and understand how visitors interact with the store.

We use Google Analytics to help analyze website traffic and visitor interactions, such as pages viewed and how visitors navigate the site. Google Analytics may collect technical and usage information through cookies or similar technologies. Information processed through Google Analytics may be subject to Google's privacy practices.

Our website also uses Wix services, which may use cookies and similar technologies to support essential site functions, registered member features, and platform performance.

You can manage available cookie choices through our website's cookie banner and settings. You can also adjust your browser settings to limit or remove cookies. Disabling certain cookies may affect some website features.

6. When We Share Information

We may share relevant information with third parties when necessary to operate ROVEBURY and provide the services you request. These parties may include:

Wix: our website and ecommerce platform provider.
Stripe: our payment processing provider.
Partner suppliers and logistics providers: parties involved in preparing, fulfilling, and delivering your orders.
Google Analytics: a service used to understand website traffic and visitor interactions.
Other service providers: providers that may support website operations, customer communications, security, or business administration, where applicable.

We may also disclose information if required by law, legal process, or a valid request from a competent authority, or when reasonably necessary to protect the rights, safety, and security of ROVEBURY, our customers, or others.

ROVEBURY does not sell personal information. We do not use Meta Pixel or Facebook Pixel as part of our current website setup.

7. Data Security and Retention

We take reasonable steps designed to protect the information handled through our store. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to process orders, provide customer support, manage accounts, maintain business records, resolve disputes, and meet applicable legal obligations. The period may vary depending on the type of information and the reason it was collected.

8. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights regarding your personal information. These may include the right to request access to, correction of, or deletion of certain information, and to exercise choices regarding certain uses of your data.

You may unsubscribe from promotional emails using the instructions included in those messages. You can also manage available cookie preferences through our website's cookie settings or your browser.

To submit a privacy request or ask a question about how your information is handled, contact us at roveburyshop@gmail.com. We may need to verify your identity before responding to certain requests. Some requests may be subject to exceptions under applicable law.

9. Children's Privacy

ROVEBURY is intended for a general audience. Our website is not designed to knowingly collect personal information from children under the age of 13.

If you believe a child under 13 has provided personal information to us, please contact us at roveburyshop@gmail.com so we can review the situation and take appropriate steps as required by applicable law.

10. Third-Party Websites

Our website or communications may contain links to third-party websites or services. These third parties operate independently and have their own privacy practices and policies. ROVEBURY is not responsible for the privacy, security, or content practices of websites we do not operate.

We encourage you to review the privacy policies of third-party websites or services you choose to use.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable requirements. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this Policy periodically.

12. Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy request, you can contact ROVEBURY at:

Email: roveburyshop@gmail.com