Shipping Policy

Last updated: October 2, 2026

At ROVEBURY, we want your shopping experience to be simple, clear, and convenient. This Shipping Policy explains how we handle shipping, delivery estimates, order tracking, and delivery issues for orders placed through our website.

1. Shipping Destinations

ROVEBURY currently ships to customers in the United States.

Product availability and shipping options may vary depending on the item and the partner supplier responsible for fulfillment.

2. Shipping Costs

Free shipping is available on all orders shipped within the United States, with no minimum purchase required.

The shipping cost for eligible orders is included in the shopping experience, and no additional standard shipping charge will be added at checkout.

3. Order Processing

ROVEBURY works with independent partner suppliers who prepare and ship products on our behalf.

Order processing times may vary depending on the product, supplier, and availability. Processing time is separate from the estimated delivery time.

Once the order has been processed and shipped, tracking information will be sent by email when it is made available by the supplier.

4. Estimated Delivery Time

Our current estimated delivery timeframe for orders shipped within the United States is 7–15 business days.

This is an estimate, not a guaranteed delivery date. Actual delivery times may vary depending on the product, supplier, shipping origin, carrier, destination, and other factors that may affect transportation.

Because ROVEBURY works with multiple partner suppliers, products may have different shipping origins and delivery timelines.

5. Multiple Shipments

If your order includes products supplied by different partners, your items may be shipped separately and may arrive in different packages or on different dates.

You may receive separate tracking information for each shipment when it is available.

Separate deliveries do not necessarily mean that any item is missing from your order. If you believe an item has not arrived within the applicable delivery estimate, please contact us.

6. Order Tracking

When tracking information is provided by the partner supplier, ROVEBURY will send it to the email address associated with your order.

Tracking availability and update frequency may vary by supplier and carrier. In some cases, tracking information may take time to become active or show the latest shipment status.

If you have not received tracking information or need help understanding a shipment update, contact us at roveburyshop@gmail.com.

7. Shipping Delays

Delivery estimates may be affected by circumstances such as carrier delays, weather conditions, customs processing, transportation disruptions, or supplier-related issues.

If we learn that your order cannot be shipped within the time promised, we will notify you and provide the options required by applicable law, which may include accepting a delay or cancelling the order for a refund.

If your order is delayed or has not arrived within the estimated timeframe, please contact roveburyshop@gmail.com with your order number. We will investigate with the relevant supplier or shipping provider and update you on the available next steps.

8. Customs, Duties, and Import Charges

Depending on the product’s shipping origin and the destination, customs duties, import taxes, or other charges may apply.

If such charges are assessed, the customer may be responsible for paying them, as permitted by applicable law. Any applicable charges and requirements may depend on the destination and the relevant customs authorities.

Because products may ship from different locations depending on the supplier, we cannot guarantee that every order will have the same customs or import requirements.

9. Incorrect Shipping Information

Please review your shipping information carefully before completing your order.

If you notice an error in your shipping address, contact us as soon as possible at roveburyshop@gmail.com. We can request a correction if the order has not yet shipped, but we cannot guarantee that changes will be possible after processing has begun.

ROVEBURY is not responsible for delivery problems caused by incorrect or incomplete information provided at checkout, subject to applicable law.

10. Lost, Missing, or Damaged Packages

If your package appears to be lost, has not arrived, or arrives damaged, contact roveburyshop@gmail.com and include your order number and any relevant details.

We will review the situation and, where appropriate, coordinate with the partner supplier or shipping provider to investigate.

If an order cannot be delivered as required, we will work with you on an appropriate resolution, which may include a replacement shipment or refund, subject to applicable law and our Refunds & Returns Policy.

11. Contact Us

If you have questions about shipping, delivery estimates, tracking, or an order that has not arrived, please contact us:

ROVEBURY Email: roveburyshop@gmail.com

Please include your order number so we can assist you more efficiently.